Terms and Conditions
Terms and Conditions of Sale
MYTANKLESSWATERHEATERSTORE.COM INC. (owned and managed by Hebron Corporation, which also does business as Hebron Stores.) TERMS AND CONDITIONS OF SALE
These Terms and Conditions of Sale for Mytanklesswaterheaterstore.com Products, (“Terms and Conditions of Sale”) apply to the purchase of Mytanklesswaterheaterstore.com products (“Products”), from the online store (“Mytanklesswaterheaterstore.com Store”).
BY SUBMITTING AN ORDER TO THE MYTANKLESSWATERHEATERSTORE.COM STORE FOR THE PURCHASE OF PRODUCTS YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF SALE.
Mytanklesswaterheaterstore.com reserves the right at its sole discretion, to change, revise, add to, remove from and otherwise edit these Terms and Conditions of Sale, at any time by updating this posting. Any removal of and/or changes, revisions or additions to these Terms and Conditions of Sale are effective at the time they are posted. For this reason it is your responsibility and Mytanklesswaterheaterstore.com encourages you to check these Terms and Conditions of Sale each time you make a purchase from the Mytanklesswaterheaterstore.com Store.
1. TERMS AND CONDITIONS OF SALE
A. All orders for Products from the Mytanklesswaterheaterstore.com Store are subject to Mytanklesswaterheaterstore.com’s approval and acceptance, and Mytanklesswaterheaterstore.com reserves the right to reject any order, in whole or in part, at Mytanklesswaterheaterstore.com’s sole discretion at any time before shipment or delivery, as the case may be. Reasons for rejections of orders include, but are not limited to, credit card rejection, out-of-stock products
B. The Mytanklesswaterheaterstore.com Store will confirm your order by a confirmation email, which will confirm the Products ordered, order quantities, purchase price, shipping charges and taxes, payment method (credit card or PayPal, if applicable) and shipping information, such as shipping address and signature required, if applicable, and estimated arrival. Notwithstanding the foregoing, your order shall not be deemed accepted by Mytanklesswaterheaterstore.com until Mytanklesswaterheaterstore.com’s shipment of the Products ordered. You should call Mytanklesswaterheaterstore.com’s customer support at the number listed on the confirmation email if any of the items listed are incorrect.
C. You can only cancel an order for Products by calling Mytanklesswaterheaterstore.com’s customer support within 30 minutes after placing the order and requesting that the order be canceled and sending an email. After this 30 minute time period, you cannot cancel your order. Mytanklesswaterheaterstore.com reserves the right to cancel any order, in whole or in part, including without limitation, pre-orders or back-orders, at Mytanklesswaterheaterstore.com’s sole discretion. Mytanklesswaterheaterstore.com will advise you of any canceled order by email.
D. Mytanklesswaterheaterstore.com Store will send an email advising that your order has shipped, and that email will include Products shipped and tracking information for the shipment. Mytanklesswaterheaterstore.com may, on occasion, ship some, but not all, of the Products ordered under a particular order. The rest of the Products ordered under that order will either be shipped when available or canceled, at Mytanklesswaterheaterstore.com’s sole discretion.
E. Payment for orders may be made by credit card or PayPal. The Mytanklesswaterheaterstore.com Store accepts VISA, American Express, Discover Card and MasterCard. The Mytanklesswaterheaterstore.com Store will receive payment authorization and charge the time the order is placed. PayPal will be charged at the time the order is placed.
F. All sales of Products by the Mytanklesswaterheaterstore.com Store are subject to the Mytanklesswaterheaterstore.com Store Return Policy. Please see the Mytanklesswaterheaterstore.com Store Return Policy for information concerning returns
G. All water heaters from the Mytanklesswaterheaterstore.com Store require installation by a trained and certified plumber that has been trained by the manufacturer of the water heater. A list is usually available on the manufacturer's website Customer agrees to follow any and all instructions, requirements, and recommendations provided in connection with the purchased Product including, but not limited to, using any authorized service provider that may be required for installation or service. Customer agrees that Mytanklesswaterheaterstore.com Store will not be responsible for any damage whatsoever resulting from Customer’s failure to follow all instructions, requirements, and recommendations provided in connection with the purchased Product. Customer agrees that the warranty will be voided if not installed by a manufacturer trained and certified plumber.
H. Customer agrees he/she is responsible for inspecting any and all Products for any shipping damages within 14 days of delivery and/or prior to installation including, but not limited to, instructing any trained and/or certified plumber and/or any authorized service provider to conduct such inspection prior to 14 days of delivery and prior to installation. Customer agrees that Mytanklesswaterheaterstore.com Store will not be responsible for any damage notification sent or received after 14 days of delivery. In no event will Mytanklesswaterheaterstore.com Store be responsible for any damage notification sent or received after the installation of a Product regardless of delivery date.
2. GOVERNING LAW
You agree that these Terms and Conditions of Sale and all matters relating to your purchase of any Products, from the Mytanklesswaterheaterstore.com Store will be governed by and construed in accordance with the laws of the State of Illinois, and the United States
3. ENFORCEABILITY, ENTIRE AGREEMENT, AND NO WAIVER
You agree that these Terms and Conditions of Sale will be enforceable by Mytanklesswaterheaterstore.com and its successors and assigns against you and your heirs, minors, successors, and assigns. You agree that if any provision within these Terms and Conditions of Sale is found to be void or unenforceable, it will not affect the validity of the balance of these Terms and Conditions of Sale, which shall remain valid and enforceable.
B. Entire Agreement
These Terms and Conditions of Sale and any additions, changes, edits and/or modifications made thereto by Mytanklesswaterheaterstore.com, together with any policies incorporated by reference herein, constitute the entire agreement between you and Mytanklesswaterheaterstore.com and supersede in their entirety any and all written or oral agreements previously existing between you and Mytanklesswaterheaterstore.com.
C. No Waiver
Neither these Terms and Conditions of Sale nor any provisions hereof may be modified, waived, amended, supplemented or discharged except by a document in writing signed by Mytanklesswaterheaterstore.com, or as otherwise permitted herein. The failure to enforce at any time any of the provisions of these Terms and Conditions of Sale shall in no way be construed to be a waiver of such provisions, nor in any way affect the validity of these Terms and Conditions of Sale or the right thereafter to enforce one or more of the provisions thereof. No waiver by either you or Mytanklesswaterheaterstore.com, whether expressed or implied, of any provision of the Terms and Conditions and any additions, changes, edits and/or modifications made by Mytanklesswaterheaterstore.com, or any breach thereof, shall constitute a continuing waiver of such provision or a waiver of any other provision of these Terms and Conditions of Sale.
Mytanklesswaterheaterstore.com Store Return Policy.
Mytanklesswaterheaterstor.com will accept for refund merchandise purchased at the Mytanklesswaterheaterstore.com Store, within 14 days of delivery if such merchandise is either (i) defective, or (ii) unused and unopened.
In order to be eligible for return and refund, merchandise must be in the original packaging with all supplied components provided with the merchandise and must include a copy of the invoice/packing slip. Shipping and handling charges from the original order will not be refunded unless the merchandise is defective, as determined by the Mytanklesswaterheaterstore.com Store in its sole discretion.
All returns must be accompanied by a Return Merchandise Authorization (RMA) number. To receive a RMA number, please call the Mytanklesswaterheaterstore.com Store toll-free at 1-877-418-3938 from 9:00 a.m. to 6:00 p.m. CT, Monday through Friday, excluding holidays.
To return merchandise for refund, customers must both (i) obtain a RMA number within 14 days of the date the order was delivered to the delivery address specified on the order (this date will be verified using the UPS tracking number), and (ii) return the merchandise so that it is received by the Mytanklesswaterheaterstore.com Store within 14 days of the date the RMA number was issued.
The Mytanklesswaterheaterstore.com Store will not accept any merchandise for return after the return period has expired. After the return period has expired, please refer to any Limited Warranty that may be provided with the merchandise.
The RMA number must be clearly written on the box We strongly recommend shipping merchandise via UPS or other delivery service that provides tracking information and insurance. The customer is responsible for any merchandise lost or damaged in transit to, and until it is received by, the Mytanklesswaterheaterstore.com Store. Shipping and handling charges for returned merchandise are the customer's responsibility.
Any merchandise received without a properly displayed RMA number, or that otherwise does not meet the requirements of this policy, are unauthorized returns and will be refused and returned to the sender of origin.
Timing of Refund
The Mytanklesswaterheaterstore.com Store will issue a credit to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after return of merchandise for the credit to be processed and visible on the applicable payment statement.