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My Tankless Water Heater Store takes extra care and precaution when shipping tankless water heaters. If the item is damaged in shipping, we get it picked up by the carrier and have a brand new item shipped to you. With the pakaging we use, our shipping damage rate is less than 0.5%

 A 20% restocking fee will apply to all non-defective returns. Products may not be returned beyond 60 days of purchase. Products previously installed cannot be returned under any circumstance.

You may return the product after first obtaining a Return Material Authorization ("RMA") number. An RMA number is obtained by calling our customer service line at 877-418-3938 or by sending an email to

Once we receive your request, our customer support may call you with further questions to determine if the product can be returned. Products shipped to us must be properly packaged to prevent damage in transit. You pay for one way shipping to us. You must include the RMA number prominently displayed on the outside of your package. If you ship your product without the RMA number prominently displayed on the outside of the package, it will be returned to you at your cost. 

No returns will be accepted beyond 14 days of purchase. Previously installed products are also not eligeble for returns.