1) Currently, we only ship AC Infinity products outside the USA. International orders are shipped usually through DHL or one of our other partners. Please expect 2 weeks for delivery.
2.) All international customers interested in making a purchase from mytanklesswaterheaterstore.com or its international sites must be aware of our return shipping policy. AC Infinity’s warranty and return program is limited to the United States and Canada. AC Infinity can replace or refund an order from outside the supported territories, but the customer will be responsible for shipping the product to and from AC Infinity. The customer will also be responsible for all international customs and tax charges. Mytanklesswaterheaterstore.com is not responsible for lost or damaged items during transit. This includes unincorporated territory of the United States Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, and American Samoa.
Shipping cost does not include your country's Duties and Taxes
You are responsible for your country’s Duties and Taxes.
AC Infinity Harmonized Tariff System code: 8414596590
AC Infinity NMFC number 64580
Lastly, make sure the electrical voltage meets your country's requirement by checking the Technical Specs Tab for that specific model number on our website. If you need help locating this information, please let us know and we will send the link to you to verify before you purchase. In addition, you may need to use your Country's converter to use our products and plug into the wall.
3.) Make sure the electrical voltage meets your country's requirements by checking each model's Technical Specs tab for that specific model number on our website each time you order including the wall adapter.
Power Compatibility:
AC Infinity products usually contain either an USB connector or a standard North America AC power plug, NEMA 1-15P. The products do not contain an adapter for international orders. Please check the product’s Technical Specs tab so see if the product can accept a voltage range compatible to your country’s power outlet. Many AC Infinity products are rated for 100 to 240V AC which makes it compatible with all international power outlets. However, the shape of the NEMA 1-15P plug would need a travel adapter to change it’s shape to fit a foreign country’s outlet. A transformer or converter is usually not needed unless the voltage range is different.
Customs and VAT:
Any import customs, duties, taxes, VATs, tariffs or brokerage fees are not included in the price paid for product and shipping. International orders are generally subject to local import duties and taxes (VAT) in which AC Infinity is not responsible for. Shipping and freight companies may ask for the payment of the duty or tariff from the customer to deliver their order. These taxes and duties are paid to the government of the receiving customer's country. If an order is returned to AC Infinity because import duties and taxes were not paid, it will be treated as a return.
Packing, Manuals and Labels:
AC Infinity products also contain packaging, manuals, and labels written in English which may not be the language of the destination country. Currently, manuals in languages other than English do not exist. A digital PDF version of the manual can be found under the Technical Specs tab of each product; we recommend using a translator to copy and paste text portions of the manual.
Returns and Exchanges:
No returns or exchanges are permitted for international orders
Warranty:
Warranty is processed directly by AC Infinity. Please contact AC Infinity. Please refer to point 2 above for additional details
